1. Our goal
We want you to be confident when you invest in your learning.
This Refund Policy explains when you are eligible for a refund, how to request one, and what happens to your access after a refund is approved.
This policy applies to all purchases made on bluemaplelearn.ca (“Blue Maple Learn”, “we”, “our”, “us”).
If you have any questions before buying, please contact us at support@bluemaplelearn.ca. We will help you choose the right plan.
2. Digital nature of our products
Blue Maple Learn sells digital products: training programs, downloadable templates, recorded lessons, live sessions, community access, and support resources.
Because these products can be accessed and copied immediately, we offer refunds under specific conditions and within specific time windows (see below). After a refund, all access is removed.
3. Standard refund windows
a) Individual Courses
Example:
- AI Kickstart
- Prompt Engineering
- Automation & Productivity
- AI Marketing Lab
- No-Code App Builder
- Python Foundations
For these standalone courses, we offer a 14-day money-back guarantee starting from the date of purchase.
If you request a refund within 14 days, you are eligible as long as there is no sign of abuse (see Section 6).
b) Bundles and All-Access Plans
Example:
- No-Code Pro Bundle
- Data & Engineering Bundle
- All-Access / Full Access / Master access plans
These offers usually include extras such as:
- access to private community channels,
- live calls or coaching/Q&A,
- bonus templates and frameworks,
- priority support.
For bundles and all-access style plans, we offer a 7-day refund window starting from the date of purchase.
After 7 days, these products are considered delivered and in-use, and are no longer refundable.
4. How to request a refund
To request a refund, you must contact us directly at:
Email: support@bluemaplelearn.ca
Subject line: Refund Request – [Your Order #]
Please include:
- Your full name
- The email you used to purchase
- Your Order # (if available)
- The product / plan you are asking to refund
- A short reason (for example: “wrong level for me,” “bought by mistake,” etc.)
We will review your request and reply by email.
Important:
- You must contact us within the refund window (14 days for individual courses, 7 days for bundles / all-access).
- Requests made after the refund window are not eligible.
5. What happens after a refund is approved
If your refund is approved:
- We will process the refund to the original payment method whenever possible.
- Your access to the refunded course(s), bundle(s), community areas, templates, recordings, and any future updates connected to that product will be revoked.
- Your roles or permissions in the private community may be removed or downgraded.
After a refund is completed, you are no longer authorized to use or distribute any paid content that was included in that purchase.
6. Cases where refunds may be refused
We reserve the right to decline or block a refund if we detect any of the following:
- Excessive downloading / copying of premium content followed immediately by a refund request.
Example: bulk-downloading templates, scripts, or full lesson archives and then asking for a refund. - Resale / shared access / leaked materials.
If we have evidence that our content, templates, or private community access was shared, sold, posted publicly, or used to create a competing product. - Chargeback abuse or fraud signals.
If a dispute or chargeback was already opened with the payment provider without contacting us first. - Refund request outside the allowed window.
(More than 14 days for individual courses, or more than 7 days for bundles/all-access.) - Violation of our Terms & Conditions or Community Rules.
In these cases we may refuse the refund, revoke access immediately, and/or permanently block future purchases.
7. Duplicated purchases / accidental double charge
If you were charged twice for the same product by mistake (for example: you clicked twice, browser froze, etc.), contact us at support@bluemaplelearn.ca with both transaction IDs. We will verify and fix it.
This is treated as billing correction, not as a standard “change of mind” refund.
8. Upgrades and plan changes
If you bought one product and want to move to a higher plan (for example, from a single course to a Bundle or All-Access), contact us first at support@bluemaplelearn.ca.
In many cases, you do not have to “re-buy everything from zero.”
We can often apply what you already paid toward the upgrade and charge only the difference.
Please reach out before you purchase the higher plan so we can confirm your upgrade price.
9. Access issues / login problems
If you cannot access what you paid for (for example: no login email, Discord role not assigned, link not working), please contact us immediately before submitting a refund request.
Most access issues are solved by:
- correcting the email address used at checkout,
- re-sending the access email,
- manually assigning the correct role in the community.
We consider “I didn’t receive access” a support problem first, not an abuse case. We will fix access whenever possible.
10. Chargebacks and disputes
We always recommend contacting us first so we can solve the issue quickly.
If you contact your payment provider (for example, PayPal) and file a dispute or chargeback without contacting us, we may:
- suspend access to all current products,
- suspend access to the community,
- block future purchases.
Why? Because to respond to a dispute we are required to present proof of delivery (course access, community role, downloads, timestamps). Once a dispute is opened, this becomes a formal process and can permanently affect your account status.
We are transparent and we respond. Reach out to us first.
11. Policy updates
We may update this Refund Policy if:
- we change our offers or bundles,
- we change our access model (for example, more live coaching),
- required by law or by our payment processors.
When we update this page, we will change the “Last updated” date at the top.
Your purchase remains covered by the refund terms that applied at the time you bought, unless we explicitly offer you a better (more generous) policy.
12. Contact us
If you have questions about refunds, billing, access, or plan upgrades, you can reach us here:
Blue Maple Learn
Email: support@bluemaplelearn.ca
Mobile : +212 676-558759
Business hours: Monday–Friday, 10:00–18:00 (UTC+1)
Please include your Order # whenever possible. It helps us respond faster.